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Managed IT Services

Our Managed IT Services will give you the satisfaction of knowing that ALL of your technology needs are being taken care of by experienced and skilled IT professionals.

Applications

24/7/365 Monitoring of Network & Devices

A small program runs on every computer providing real-time monitoring of your network. If you wish, you can add any connected devices also. which include cellular phones and tablets. With integration to our ticketing system we are able identify if something is about to go wrong or that is going wrong and resolve it entirely.

Complete Security

The security of our customers and their information is extremely important. Tech80 has the utmost integrity dealing with vital and sensitive data ensuring you are protected. Our managed IT services includes monitoring/cleaning of Malware and Viruses, full monthly scans, and file versioning to make sure your network is safe and secure.

Filtered Patch Management

Tech80 software has white, gray, and black patch lists to ensure a windows update or auto-update service does not take down an entire system or the entire network. Yes, this can happen and is never pretty. Tech80 takes every precaution to make sure you are only receiving the proper updates that will help and not hinder your network performance.

Service

Network Management

Having your network manged by Tech80 professionals allows you to spend more time working on your business and less on your network. Day-to-day management of your servers, firewalls, switches, and routers is covered by us so you do not have to spend the time and resources tending to these components. This allows you and your staff to focus on more important matters that contribute to your core organizational needs.

Reduced Costs

Businesses are able to see a significant improvement to their bottom line while increasing their competitive advantage using managed IT services. This happens by reducing the amount of downtime and by making sure employee workstations are running at full performance to ensure they are not spending time waiting for applications to load. A few minutes here and there add up over the course of a year and causes insufficient production from employees. We strive to eliminate these issues, providing greater production in the workplace and a healthier bottom line for your business.

Tracked & Documented Ticketing

Our advanced ticketing system tracks all information related to your network. After our initial consultation, we have proper documentation in place so all information regarding your network is easily searchable. Our unique knowledge base outlines issues step-by-step to save time on similar issues should they arise in the future. You are able to login anytime to view tickets, billing and other resources.

Backup

Local & Cloud

Tech80 uses both an on-site location backup and sends data to the Tech80 cloud. Should your business suffer from a disaster such as a fire or flood, employees can remotely access your server(s) in the Tech80 cloud from home and continue work as normal. Working operations of data is fully restored in about one hour. All backups are monitored and checked daily to ensure that correct procedures took place.

Virtual Machine Backup

With virtual machine backup there are more options and benefits for your business available. Since a virtual machine is made up of files on a file system, the entire server is backed up and files restored which allows almost instant access and use of your server(s) should it crash due to fire, flood, theft, etc.

Block-Level Backup

Block-level backup is simply a quicker way to back your data up. Essentially this style of backup provides better performance over disk image-based backups and file system backups if the file system contains a large number of smaller files by reducing scan times. However, all businesses are different which means block-level backup may not be useful when backing up a portion of files or folders with high volume.

Support

Help Desk

We are your single point of contact for anything IT related. We are here to answer any question(s) you may have or solve any problem(s) you may be experiencing with your network. Whether it be by phone, click-to-chat, or email we are readily available to assist you in anyway we can. Tech80 is dedicated to ensuring a personal experience which is why our first core value is being human. No question is too big or too small. We are here for you, not the other way around.

Guarantees

We want our customers to feel valued. Which is why we have customer guarantees set in place. When calling with an IT related issue, we guarantee that you will be speaking to a real human who will start helping you solve your issue within 80 seconds or less. This ensures that your issue is being worked on as soon as possible. Also, our no learning guarantee means you will not have to suffer on another tech learning curve. Reassuring that you are getting the proper service the first time.

Personal Touch

We strive to give the personal touch to our otherwise dry business of IT. Nobody wants to know all of the technical gory details but an overview is nice. We also understand that it is important to know who is on the other end of the phone so we encourage at the very least monthly visits with our clients. We can schedule visits based on your needs. Some companies require a couple times a week, some full days, others once per week. The frequency is completely up to you.