Computers can be frustrating when they do not always work the way they should. When a problem does arise, the first thought should be to contact your IT support team as they will have the expertise and proper solutions to get your IT issues resolved faster and more efficiently.
Here are a few simple pointers you can use in order to get your IT issues resolved faster by your IT support team!
1. Clearly Explain The Issue
Whenever you submit or call in a ticket, in order to receive the best IT support, your best strategy to get the fastest resolution is to provide our team with as much background as you can. This allows Tech80 to quickly pinpoint the problem and get started right away. More description is better than less. For instance, if you are having trouble getting online, providing details such as how long you’ve been offline, what you were doing prior to encountering the issue, and whether or not anyone else in the office is experiencing the same issue. This will help paint a clear picture and enable us to deliver the adequate support as efficiently as possible.
2. Replicate The Issue
It is in your best interest to try and replicate the issue you’re calling about prior contacting our IT support team. For example, showing us the specific error message that keeps popping up while you are attempting a specific computer task. By sharing that error message and what prompted it will help us get to the root of the problem and help you faster. While we understand that not all issues, like slow computer speed, can be recreated, and the error that you are encountering may not happen every time, knowing how you generated the error message will definitely help us resolve your issue with minimum pain.
3. Take Screenshots
Taking a screen capture of the problem(s) is one of the best things that you can do, especially when communicating through email with your Tech80 support team. If you use a PC, open the START menu and search for “Snipping Tool.” After opening this up, your screen will freeze, letting you take a quick snippet of the issue or error that happening. If you are a Mac user, simply take a screenshot by holding down Command+Shift+3. By taking screenshots it will help us get a head start on troubleshooting, restoring your network and allowing you to resume normal business operation.